AB Value is a powerful business process performance management solution. AB Value allows executives and operational managers to understand the cost of executing a business process, to simulate alternatives, and to understand on a daily basis where and why specific performance objectives are not being achieved.
AB Value is delivered as a SaaS (Software as a Service) solution, providing quick deployment that complements existing systems.
AB Value provides a modeling framework to describe processes across all functions, roles and responsibilities of the Supply Chain. Whether you are looking at manufacturing, shipping, distribution, invoicing, or service processes, AB Value™ provides the vocabulary, the templates and the structures to represent process flows, model the data associated with those flows, and to analyze, simulate and identify potential performance improvements. More information.
Response time, abandonment rate, first resolution rate, overflow call rate, number of operators required during peaks, etc. are some of the key performance management metrics that AB Value helps you measure, manage and improve in call center situations. AB Value has helped customers realize sizable performance improvements.More information.
Handling letters, documents, checks, claims, claims complaints, notices, compliance documentation - the processes of the back office operation of bank and insurance companies are known to be very costly. AB Value analyses your current processes, helps you identify value-added tasks and helps eliminate non-value add steps and activities. AB Value helps manage the cost of the back-office in line with the overall profitability requirements of the enterprise. More information.
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